We're Here to Help
Whether you have a question about a product, need advice before placing an order, or want to check on a delivery — we're a real team and we're happy to talk. No chatbots, no automated runaround. Just straightforward support from people who know outdoor living equipment.
Get in Touch
Email Us: info@ridgeapex.com We aim to respond to all emails within 1 business day, Monday to Friday, 9:00am – 5:00pm GMT.
Call Us: +44 2037695737 Available Monday to Friday, 9:00am – 5:00pm GMT.
Our Address: Office 15052, 182-184 High Street North East Ham London E6 2JA United Kingdom
RidgeApex — a trading name of Horizon Supplies Ltd — Registered in England & Wales — Company No. 16765770
What Can We Help You With?
Pre-Sales and Product Advice Not sure which BBQ grill, pizza oven, smoker, fire pit, or patio heater is right for your garden or outdoor space? Tell us what you are looking for and we will point you in the right direction. We would rather you buy the right product once than the wrong one twice.
Orders and Delivery Want to check the status of your order or get an estimated delivery window? Get in touch with your order number and we will give you a straight answer.
Returns and Warranty Changed your mind or have an issue with a product? We follow UK consumer law in full — including the 14-day right to return under the Consumer Contracts Regulations. Email us and we will walk you through the process.
Trade and Business Enquiries Are you a garden center, outdoor retailer, hospitality business, or event company looking to place a larger order? We would love to hear from you. Email us at info@ridgeapex.com with a brief description of your requirements.